Delivery Info
UK ORDERS
All goods are fully insured and sent using Royal Mail.
Orders over £30
- FREE standard delivery (2-4 working days)
- £4.95 to upgrade to express delivery (1-2 working days)
Orders under £30
- £2.95 for standard delivery (2-4 working days)
- £4.95 to upgrade to express delivery (1-2 working days)
Please note: delivery times apply from the date of dispatch, not the date the order was placed. Once dispatched, you will receive a confirmation email stating your tracking code and expected delivery times. For same day dispatch, orders will need to be placed by 12 midday.
The Nature Shop warehouse is open weekdays from 9am until 4pm only, therefore any orders placed after 12 midday on Friday or over the weekend will be processed on Monday. If you order after midday and would like your order urgently, please call customer support and we will try to have your order dispatched to you that afternoon.
All goods are fully insured and are sent from our UK warehouse, unless specified otherwise. All Silverstick and Evercreatures products will be sent directly from the supplier.
Returns:
- FREE exchanges* (1 exchange per order)
- £4.95 for refunds (Deducted from refund if returns label used)
For more information on returns read Returns & Exchanges * Nature Shop's Refunds and Exchanges Policy differs for our Clearance stock, please read here for more details.
ORDERS WITHIN EUROPE
Parcels will be sent using DHL's international tracked and signed economy service. Delivery typically takes 2-4 working days.*
The cost of shipping will depend on the zone you live in. Please check below for shipping costs*.
Zone 1 - Ireland, Belgium, Luxembourg, The Netherlands
- Shipping cost: £12.95
Zone 2 - France, Germany, Monaco
- Shipping cost: £14.95
Zone 3 - Austria, Denmark, Finland, Portugal, Spain, Sweden
- Shipping cost: £16.95
Zone 4- Andorra, Czech Republic, Greece, Poland, Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia
-
Shipping cost: £18.95
Zone 5 - Gibraltar, Liechtenstein, Norway, Switzerland
-
Shipping cost: £19.95
* We are unable to ship Icebreaker products to Italy, but if you would like any other of our products, please email us at contact@natureshop.co.uk and we can arrange shipping for you.
*Shipping cost is calculated per order and is up to 10 kgs only. If you require a parcel heavier than 10kg please email contact@natureshop.co.uk and we will provide you with a postage quote.
*DHL cannot deliver to PO boxes as a signature is needed upon delivery.
* If your address is in a remote location we may change the courier to Royal Mail which will be delivered by your country's local postal service. If you do not wish us to do this please let us know at the time of ordering and we can send you an invoice for the additional remote charge (this will depend on the parcel and remote location)
Customs: Customers outside of the EU are responsible for paying all customs taxes and duties that may occur. These are not included in our shipping costs and will be invoiced to you directly from the courier or customs.
Returns: You will be responsible for postage if you need to send the item(s) back for an exchange/refund, and we will require additional postage if you would like exchange item(s) posted out. For full details read out returns policy HERE
ORDERS OUTSIDE OF EUROPE
Parcels will be sent using DHL's international tracked and signed express service.
The cost of shipping will depend on the zone you live in and the weight of your parcel. Please check below for shipping costs*.
Zone 6 - United States
- Up to 2kg: £16.95
- 2.01kg - 3 kg: £18.95
- 3.01kg - 4kg: £20.95
- 4.01kg - 5kg: £22.95
Zone 7 - Canada, Mexico
- Up to 2kg: £20.95
- 2.01kg - 3 kg: £23.95
- 3.01kg - 4kg: £26.95
- 4.01kg - 5kg: £28.95
Zone 8 - Hong Kong, Japan, Malaysia, Singapore
- Up to 2kg: £23.95
- 2.01kg - 3 kg: £26.95
- 3.01kg - 4kg: £29.95
- 4.01kg - 5kg: £33.95
Zone 9 - Oman, Qatar, United Arab Emirates, Yemen
- Up to 2kg: £27.95
- 2.01kg - 3 kg: £32.95
- 3.01kg - 4kg: £37.95
- 4.01kg - 5kg: £42.95
*Shipping costs are automatically calculated based on the products you have in your cart. If you require a parcel heavier than 5kg please email contact@natureshop.co.uk and we will provide you with a postage quote.
*If your address is in a remote location we may change the courier to Royal Mail which will be delivered by your country's local postal service. If you do not wish us to do this please let us know at the time of ordering and we can send you an invoice for the additional remote charge (this will depend on the parcel and remote location)
Customs: Customers outside of the EU are responsible for paying all customs taxes and duties that may occur. These are not included in our shipping costs and will be invoiced to you directly from the courier or customs.
Returns: You will be responsible for postage if you need to send the item(s) back for an exchange/refund, and we will require additional postage if you would like exchange item(s) posted out. For full details read out returns policy HERE
OTHER COUNTRIES
If you do not see your country listed please contact us at contact@natureshop.co.uk with the details of the products you are interested in. We will then weigh the items and provide you with a postage quote. Please note that we are not permitted to sell or send any Icebreaker products to Italy but we can supply all of our other brands.
