Customer Satisfaction Guarantee

We only stock high quality products and we package them well, so we think you will be happy with your purchase. If anything you have bought from us is not up to your expectations, we have a 30 day returns and exchanges policy.  

The only condition for returned goods is that the products must be in original condition and packaging.*
We offer Free UK Shipping for orders over £30 and competitive International Shipping rates. All goods are tracked from the moment they leave our warehouse. 

Please see our Returns and Exchanges page for details on returns, exchanges and in the unlikely event of an itme being faulty.

Nature Shop’s satisfaction guarantee takes all the risks out of shopping.

* Original condition and original packaging: All items will be inspected upon return and in the unlikely event that an item is returned to us in an unsuitable condition, Nature Shop reserves the right not to refund or exchange the item and either return the item to you at your expense or charge a £4.95 handling fee. This includes missing, damaged or incorrect packaging and/or labelling.


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