NEED SOME HELP?
If you have any questions or feedback for us, or any queries about any of our products, please don’t hesitate to contact the Nature Shop support team, we'd love to hear from you and are happy to help.
Please email us at email@example.com and you will receive a reply to your email as soon as possible or call us on (+44) 1903 367 200
You can also send us messages on Twitter and Facebook.
DELIVERY INFONature Shop offer FREE UK shipping for orders over £30 as well as competitive International Shipping rates. We dispatch all orders from our UK warehouse, this makes our service fast and reliable.
Shipping from the UK also helps us reduce our carbon footprint, as well as directly supports the UK economy.
Please see shipping information for exact prices and shipping times.
REFUNDS & EXCHANGES
Take the risk out of your online shopping with our 30 DAY RETURNS POLICY which is valid from the date of dispatch.
Our exchange process is quick and easy! And we offer Free UK Exchanges! Our refund process is also quick and hassle free.Here at Nature Shop we are conscious of our carbon footprint and would like to keep this as low as possible. Nature Shop recommends making informed decisions about your purchases and if there is anything you would like to know about a product, please do not hesitate to contact us.
Please note: We are unable to accept underwear returns due to hygiene reasons. Please check the size-chart carefully before ordering underwear. Please see our Returns & Exchanges page for full details on how to process a return or exchange.
Please note: Any items returned for an exchange or refund must be in it's original condition.*
* Original condition and original packaging: All items will be inspected upon return and in the unlikely event that an item is returned to us in an unsuitable condition, Nature Shop reserves the right not to refund or exchange the item and either return the item to you at your expense or charge a £4.95 handling fee. This includes missing, damaged or incorrect packaging and/or labelling.We recommend asking for proof of postage when you post returns. This will mean that in the unlikely event your parcel doesn't arrive back at our warehouse we will be able to claim this back from the postal service. Nature Shop cannot accept responsibility for items that fail to return to us if you do not have proof of postage.
SECURITY & PRIVACY
We take the highest precautions to protect the personal information of anyone using our website www.natureshop.co.uk (Trading under IZEO Limited).
Our site is hosted by Shopify who is certified Level 1 PCI DSS compliant.
We only accept payments in Great British Pounds (£ - GBP) and order payments must be made by debit or credit cards or by PayPal. All debit and Credit card payments are processed by World Pay, the UK and Europes number 1 card payment processor. Payments and information transmitted online are strongly encrypted using complicated logarithm combinations.
To protect credit and debit cardholders, all payments are screened using 3D Secure (MasterCard SecureCode and Verified by Visa) and by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.
CUSTOMER SATISFACTION GUARANTEE
We only stock high quality products and we package them well, so we think you will be happy with your purchase. If anything you have bought from us is not up to your expectations, we have a 30 day returns and exchanges policy.
The only condition for returned goods is that the products must be in original condition and packaging.*
We offer Free UK Shipping for orders over £30 and competitive International Shipping rates. All parcels are tracked from the moment they leave our warehouse.
Please see our Returns and Exchanges page for details on returns, exchanges and in the unlikely event of an item being faulty. Nature Shop’s satisfaction guarantee takes all the risks out of shopping.
* Original condition and original packaging: All items will be inspected upon return and in the unlikely event that an item is returned to us in an unsuitable condition, Nature Shop reserves the right not to refund or exchange the item and either return the item to you at your expense or charge a £4.95 handling fee. This includes missing, damaged or incorrect packaging and/or labelling.
We hope you enjoy your shopping experience with us.