Returns & Exchanges

Returns and Exchanges

Returns & Exchanges

Take the risk out of your online shopping with our 30 DAY RETURNS POLICY. This is valid from the date of dispatch.

Please note: We are unable to accept underwear returns due to hygiene reasons. Please check the size-chart carefully before ordering underwear.  

We're sorry but gift cards are non refundable.

Exchanges

If you wish to exchange an item please follow these easy steps:

  1. Email customer support on contact@natureshop.co.uk and list the item(s) you wish to return, and the item(s) you wish to receive in exchange.
  2. Make sure the items are in the original condition and include their original packaging*.
  3. Simply place them into a courier bag or turn our original bag inside out, complete and include the Returns Form attached to your Invoice.
    • Take the item(s) to the local post office and send using the Returns Label provided. There will be no charge for using the Returns Label for an exchange. 
    • We recommend asking for proof of postage to make sure your item arrives safely back at Nature Shop. Nature Shop cannot accept responsibility for items that fail to return without proof of postage.

    We will dispatch the exchange items within 24 hours of receiving the unwanted items back to our warehouse. All outward exchanges will be shipped on a standard shipping service.

    * Original condition and original packaging: All items will be inspected upon return and in the unlikely event that an item is returned to us in an unsuitable condition, Nature Shop reserves the right not to refund or exchange the item and either return the item to you at your expense or charge a £4.95 handling fee. This includes missing, damaged or incorrect packaging and/or labeling.

    Returns for Refund

    If you wish to return an item for a refund please follow these easy steps:

    1. Please email customer support on contact@natureshop.co.uk and list the item(s) you wish to return for a refund.
    2. Make sure the items are in the original condition and include their original packaging*.
    3. Simply place them into a courier bag or turn our original bag inside out, complete and include the Returns Form attached to your Invoice.
      • Take the item(s) to the local post office; you can either:
      • Use the returns label provided. This will be a subsidised cost of £4.95 which will be deducted from the refund amount OR
      • Return the item using any shipping provider of your choice. This will be completely at your expense.
      • We recommend asking for proof of postage for either delivery method to make sure your item arrives safely at Nature Shop. Nature Shop cannot accept responsibility for items that fail to return without proof of postage.

    If using your own shipping provider, please send the item(s) to the following address:

    Izeo Ltd (trading as www.natureshop.co.uk)
    Unit 3 Southdownview Works
    12 Southdownview Road
    Worthing
    BN14 8NZ
    United Kingdom

    The refund will be processed within 7 working days of the item(s) being received in our warehouse. We will email you once the refund has been issued back to your account. If you have used our returns label to return an item for a refund, £4.95 for postage will be deducted from your refund.

    We're sorry but gift cards are non refundable.

    * Original condition and original packaging: All items will be inspected upon return and in the unlikely event that an item is returned to us in an unsuitable condition, Nature Shop reserves the right not to refund or exchange the item and either return the item to you at your expense or charge a £4.95 handling fee. This includes missing, damaged or incorrect packaging and/or labeling. 

    Rapanui Products

    All Rapanui products are shipped directly from supplier. 
    Any Rapanui products requiring an exchange or refund, please return to Rapanui Returns at 46 Medina Village, Medina Road, Cowes, PO31 7LP within 30 days of the date of dispatch.

    International Orders

    If you would like to order from outside of the UK, please contact us at contact@natureshop.co.uk with the details of the products you are interested in.  We can then quote you the postage costs depending on the weight and size of the order.  All international postage costs will need to be added to the total cost of the order and all orders will be sent via tracked international shipping.

    Please note: You would be responsible for postage if you need to send the items back for an exchange/refund, and we would require additional postage if you would like exchange items posted out.

    Faulty Returns

    In the unlikely event of an item being in any way defective, please inform us within 90 days of purchase.

    We are required to follow the manufacturers policy in regards to faulty items and will offer a full refund or replacement depending on their policy guidelines, and of course we will waiver any fees incurred in returning the goods.

    If you have any faulty items please follow these easy steps:

    1. Email customer support on support@natureshop.co.uk and state the fault with the item. Please attach a photo where possible.
    2. Post the item back to us using the returns label provided.
      • We recommend asking for proof of postage to make sure your item arrives safely at Nature Shop. Nature Shop cannot accept responsibility for items that fail to return without proof of postage.

      Once received back we will inspect the item and contact you within 5 working days.

      Please note: if the item is not deemed faulty by our suppliers then the item will be returned to you at your expense. If you are unsure, it may be advisable to email a photo to customer support before returning the item to us for inspection.

      * Please be advised: Customers have the right to cancel an order prior to it being dispatched. To exercise this right, cancellation of the order must be in writing via email.  If the cancellation request is received after the order has been dispatched, then please see our normal returns policy.

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