Returns and Exchanges
Returns
Take the risk out of your online shopping with us with our 365 DAY RETURNS POLICY and FREE RETURN SHIPPING (for all New Zealand orders).
Simply package up the goods that you wish to return and attach our free "returns label" (which will be included in your original order), and drop the parcel off at your local post shop. This gives you free return shipping of the goods to us. Please include a short note with your order id and name and then email us on support@natureshop.co.uk to let us know what item(s)
you are returning for a refund.
Goods must be in original condition and include their original packaging. Refunds will be processed within 5 working days of receiving the returned item(s) and we will email you confirmation once the refund has been processed.
Should your goods be in any way defective we will offer a full refund or replacement - which ever you prefer.
Please note: We are unable to accept returns and exchanges for Icebreaker briefs, boxers and other underwear bottoms for hygiene reasons. Please check the size-chart carefully before ordering underwear.
Take the risk out of your online shopping with us with our 365 DAY RETURNS POLICY and FREE RETURN SHIPPING (for all Australian orders).
Simply package up the goods that you wish to return and attach our free "returns label" (which will be included in your original order), and drop the parcel off at your local post shop. This gives you free return shipping of the goods to us. Please include a short note with your order id and name and then email us on support@natureshop.co.uk to let us know what item(s) you are returning for a refund.
Goods must be in original condition and include their original packaging. Refunds will be processed within 5 working days of receiving the returned item(s) and we will email you confirmation once the refund has been processed.
Should your goods be in any way defective we will offer a full refund or replacement - which ever you prefer.
Please note: We are unable to accept returns and exchanges for Icebreaker briefs, boxers and other underwear bottoms for hygiene reasons. Please check the size-chart carefully before ordering underwear.
Take the risk out of your online shopping with us with our 365 DAY RETURNS POLICY.
Simply package up the goods that you wish to return and send them to us at:
Nature Shop Ltd
2 Rerewai Place
Mount Maunganui 3116
New Zealand
Please include a short note with your order id and name and then email us on support@natureshop.co.uk to let us know what item(s) you are returning for a refund.
We will pay for return shipping if we have sent you the wrong item or if the product is defective in any way. Otherwise, you will have to pay for the shipping of returned goods. You can contact us if you would like us to help you find the most cost-effective way to send goods back to us.
Goods must be in original condition and include their original packaging.
Should your goods be in any way defective we will offer a full refund or replacement - which ever you prefer. We will also refund the return shipping costs for any defective products.
Please note: We are unable to accept returns and exchanges for Icebreaker briefs, boxers and other underwear bottoms for hygiene reasons. Please check the size-chart carefully before ordering underwear.
Take the risk out of your online shopping with us with our 365 DAY RETURNS POLICY and FREE RETURN SHIPPING (for all UK orders).
Simply package up the goods that you wish to return and attach our free "returns label" (which will be included in your original order), and drop the parcel off at your local post office. This gives you free return shipping of the goods to us. Please include a short note with your order id and name and then email us on support@natureshop.co.uk to let us know what items you are returning for a refund.
Goods must be in original condition and include their original packaging. Refunds will be processed within 5 working days of receiving the returned item(s) and we will email you confiirmation once the refund has been processed.
Should your goods be in any way defective we will offer a full refund or replacement - which ever you prefer.
Please note: We are unable to accept returns and exchanges for Icebreaker briefs, boxers and other underwear bottoms for hygiene reasons. Please check the size-chart carefully before ordering underwear.
Take the risk out of your online shopping with us with our 365 DAY RETURNS POLICY.
Simply package up the goods that you wish to return and send them to us at:
Nature Shop Ltd
Unit A3 Dominion Way
Rustington Trading Estate
Rustington
West Sussex
BN16 3HQ
United Kingdom
Please include a short note with your order id and name and then email us on support@natureshop.co.uk to let us know what item(s) you are returning for a refund.
We will pay for return shipping if we have sent you the wrong item or if the product is defective in any way. Otherwise, you will have to pay for the shipping of returned goods. You can contact us if you would like us to help you find the most cost-effective way to send goods back to us.
Goods must be in original condition and include their original packaging.
Should your goods be in any way defective we will offer a full refund or replacement - which ever you prefer. We will also refund the return shipping costs for any defective products.
Please note: We are unable to accept returns and exchanges for Icebreaker briefs, boxers and other underwear bottoms for hygiene reasons. Please check the size-chart carefully before ordering underwear.
Exchanges
If you wish to exchange an item from your order, this is not a problem. We offer a simple, hassle free process. We do ask however, that all items are returned in their original condition and packaging. Please include a note in the parcel with your name and order id. We will cover the cost of sending the new items to you and ask that you cover the cost of returning the unwanted items to us.
Please then email us with the items you are sending back for exchange, followed by the style/colour or size that you wish to exchange the item(s) for. We will then dispatch the item/s within 24 hours of notification.
Please send the exchange items to us at:
Nature Shop
2 Rerewai Place
Mt Maunganui
Tauranga
3116
New Zealand
When returning, please remember to write your order ID number and full name on the parcel.
If you wish to exchange an item from your order, this is not a problem. We offer a simple, hassle free process. We do ask however, that all items are returned in their original condition and packaging. Please include a note in the parcel with your name and order id. We will cover the cost of sending the new items to you and ask that you cover the cost of returning the unwanted
items to us.
Please then email us with the items you are sending back for exchange, followed by the style/colour or size that you wish to exchange the item(s) for. We will then dispatch the item/s within 24 hours of notification.
Please send the exchange items to us at:
Nature Shop Ltd
Unit A3 Dominion Way
Rustington Trading Estate
Rustington
West Sussex
BN16 3HQ
United Kingdom
When returning, please remember to write your order ID number and full name on the parcel.
If you wish to exchange an item from your order, this is not a problem. We offer a simple, hassle free process. We do ask however, that all items are returned in their original condition and packaging. Please include a note in the parcel with your name and order id and afix the "free returns" label to the package and lodge it with your local post shop. (Return shipping is free with
this label). If you have lost the returns label please email us and we will send you a replacement.
Please then email us with the items you are sending back for exchange, followed by the style/colour or size that you wish toexchange the item(s) for. We will then dispatch the item/s within 24 hours of notification.
When returning, please remember to write your order ID number and full name on the parcel.
If you wish to exchange an item from your order, this is not a problem. We offer a simple, hassle free process. We do ask however, that all items are returned in their original condition and packaging. Please include a note in the parcel with your name and order id and afix the "free returns" label to the package and lodge it with your local post shop. (Return shipping is free with
this label). If you have lost the returns label please email us and we will send you a replacement.
Please then email us with the items you are sending back for exchange, followed by the style/colour or size that you wish to exchange the item(s) for. We will then dispatch the item/s within 24 hours of notification.
When returning, please remember to write your order ID number and full name on the parcel.
If you wish to exchange an item from your order, this is not a problem. We offer a simple, hassle free process. We do ask however, that all items are returned in their original condition and packaging. Please include a note in the parcel with your name and order id and afix the "free returns" label to the package and lodge it with your local post office. (Return shipping is free with
this label). If you have lost the returns label please email us and we will send you a replacement.
Please then email us with the items you are sending back for exchange, followed by the style/colour or size that you wish to exchange the item(s) for. We will then dispatch the item/s within 24 hours of notification.
When returning, please remember to write your order ID number and full name on the parcel.
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